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SAP Sales Cloud Version 2 Vs Version 1

SAP Sales Cloud Version 2 Vs Version 1

The evolution from SAP Sales Cloud v1 to v2 represents a significant leap forward in terms of technology and functionality. Here’s a comprehensive comparison to illuminate the key differences and enhancements brought by the newer version.

Architecture and Performance

SAP Sales Cloud v2 is developed on a modern, cloud-native microservice architecture, offering unparalleled scalability and performance improvements. This re-platforming sets new technological standards in the CRM software environment, providing high availability, improved performance, and an API-first technology approach for greater agility and flexibility.

AI and Smart Functions

A major highlight of v2 is its emphasis on AI support, incorporating various AI functions to search customer data and generate meaningful next-best actions based on past interactions with the SAP Service Cloud. It benefits from components of deep learning and GenAI, allowing for holistic customer insights used for targeted approaches and personalization. Additionally, v2 integrates Business AI to make business processes more efficient, reduce workloads, and increase customer satisfaction within the SAP Service Cloud environment, without extra costs for previously separate add-ons like Intelligent Sales Execution or Guided Selling.

User Interface and Experience

v2 users enjoy a more modern user interface that enables intuitive operation, significantly enhancing the user experience with upgraded SAP Sales Cloud features. The system is designed for increased connectivity between objects, allowing for a smoother and faster navigation compared to the older version. Among the key SAP Sales Cloud features, the task manager stands out in version 2, serving as a planning tool for creating and maintaining tasks efficiently.

Flexibility and Customization

The system is built on an API-first/microservices technology approach, allowing more flexibility and integration options than before. This enables the system to be tailored to a company’s needs by complementing the core with own applications using no code/low code tool sets (SAP Build) .

Migration Considerations

Migrating from SAP Sales Cloud v1 to v2 is not just an upgrade but a transformation project that demands careful planning and execution. When considering the shift, it’s essential to evaluate factors such as the current degree of customization, customer-specific requirements for v2, and the available budget and timeline for the migration. While v2 offers enhanced options for customization, expansion, and integration, the transition requires significant effort. This includes assessing the current and target states of the solution, creating a comprehensive business case, and drafting a detailed migration plan. Additionally, comparing “SAP Sales Cloud vs Salesforce” can provide insights into different approaches and features, aiding in a more informed decision-making process regarding which platform best meets your organization’s needs for customization and integration in the sales domain.

In conclusion, SAP Sales Cloud v2 represents a significant advancement with its modern architecture, AI and smart functions, improved user experience, and greater flexibility and customization options. However, the decision to migrate should be based on a thorough assessment of the organization’s specific needs and readiness.

For more information on SAP Sales Cloud v2 or request a demo, please contact Team ASAR!

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