SAP FSM

A Rundown of the Field Service Industry During COVID-19 2020 has presented countless challenges for the global workforce. Workers on the front lines have been the most affected by the COVID-19 global pandemic. On one end of the spectrum, we have hundreds of thousands of unemployed Americans, and on the other hand we have understaffed […]

1. What is SAP FSM?  One of the first SAP FSM FAQ, is always: what is SAP FSM? SAP Field Service Management software provides robust resource management tools for field service technicians, customers, and stakeholders. Additionally, this SAP solution is built to deliver exceptional customer experience through its intelligent self-service platform, while providing technicians the

SAP Field Service Management or SAP FSM, is a dynamic software solution. Companies use FSM to manage their resources and track field service operations. At its core, FSM is a robust one-stop-shop tool. So it handles scheduling and dispatching, analytics and reporting, intelligent self-service, work order management, mobile application and knowledge management. Lets break down each

The Crowd Service model is accelerating. Companies are adjusting to today’s environment by harnessing the power of technology. A recent study determined that 60% of consumers defined a poor customer experience as one where they had to wait a long time for service after booking an appointment. Customers want a quick response to their needs.