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Associated Grocers of New England Improving
Customer Response Time With SAP Service Cloud.

Associated Grocers of New England, Inc. (AGNE), faced challenges with outdated customer support processes. To address this, they implemented SAP Service Cloud with the help of ASAR Digital, focusing on enhancing response times, efficiency, and overall customer satisfaction. The solution integrated seamlessly with AGNE's existing ERP system and included features such as centralized customer data, automated ticket creation, and CTI integration for quick customer identification.

Key outcomes from the SAP Service Cloud implementation included:

  • Enhanced Service Efficiency: Quicker response times and more efficient call handling.
  • Streamlined Operations: Automated customer service processes.
  • Improved Customer Satisfaction: Better inquiry handling led to greater customer satisfaction.

This upgrade significantly boosted AGNE’s customer service capabilities, supporting their commitment to excellent service and operational modernization.

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