Customer Data Cloud is a customer data management solution within SAP’s Customer Experience portfolio. CDC provides customers with transparency and control over the use of their personal data, this solution helps businesses nurture relationships with their customers. Consequently, SAP Customer Data Cloud allows businesses to offer seamless engagements, build trust,...
What is SAP Field Service Management (FSM)?
SAP Field Service Management or SAP FSM, is a dynamic software solution. Companies use FSM to manage their resources and track field service operations. At its core, FSM is a robust one-stop-shop tool. So it handles scheduling and dispatching, analytics and reporting, intelligent self-service, work order management, mobile application and...
Why is B2B Self-Service more critical than ever?
The demographics of a B2B buyer have undergone a transformational change in recent years. So younger, social media savvy, mobile friendly B2B buyers expect their B2B buying experience to be similar to their online personal shopping experience. B2B buyers want a B2C like experience because they expect their suppliers to...