#customer experience

What are the key CRM trends in 2023?

As the customer relationship management (CRM) landscape continues to evolve, businesses are constantly seeking innovative ways to enhance customer experiences and drive business growth.  Here are some key trending topics in CRM that businesses should keep an eye on: Artificial Intelligence (AI) and Machine Learning:  AI-powered CRM solutions are becoming increasingly popular, as they enable …

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Demystifying Composable Commerce: The Future of E-commerce

SAP recently announced its new approach to Commerce Architecture as a Composable Commerce. In this blog let me explain what exactly is Composable Commerce and how it’s a better approach to future-proof your e-commerce applications. The e-commerce landscape is evolving at an unprecedented pace, with businesses constantly searching for innovative ways to stay ahead of …

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Future Proof Your CRM Before It’s Too Late: A Guide to Ensuring Longevity and Efficiency

Learn how to future-proof your CRM, ensuring your investment remains effective and adaptable in the face of ever-changing technology and business needs. The landscape of customer relationship management (CRM) is continuously evolving, and the only way to stay ahead of the curve is by future-proofing your CRM system. As businesses rely more heavily on CRM …

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