Customer Experience

10 Stats That Make the Case for B2B Self-Service Portal

10 Stats That Make the Case for B2B Self-Service Portal

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 Introduction: The shift towards digital solutions in the B2B sector is rapidly transforming how businesses interact with their customers. Central to this transformation is the adoption of self-service portals. Let’s delve into ten compelling statistics that underscore why B2B companies should consider implementing a self-service portal. 1. Increasing Preference for Self-Service: Statistic: 70% of customers …

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Why Your B2B Business Needs a Customer Self-Service Portal

Why Your B2B Business Needs a Customer Self-Service Portal

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Introduction: In the fast-paced world of B2B commerce, delivering an exceptional customer experience is key to staying ahead. One transformative solution that’s gaining momentum is the B2B customer self-service portal. This blog explores the compelling reasons why implementing such a portal is becoming increasingly vital for B2B businesses. Empowering Customers with Self-Service: Customer empowerment is …

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Customer Experience Building Blocks

What are Customer Experience Building Blocks?

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What are Customer Experience Building Blocks? In our previous article, we discussed Customer Experience. We’ll build on that concept by explaining the building blocks of Customer Experience. The scope of customer experience spans across various touch points in the customer journey. You have different customer personas, and each customer persona will have their own unique customer …

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CPQ

Why Should I Integrate Commerce with CPQ?

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This article discusses more benefits provided by SAP Commerce & CPQ (Configure, Price & Quote), and specifically; why you should consider integrating the two systems. Whether you’re in the beginning stages of considering SAP CPQ and Commerce solutions, are up and running on SAP CPQ and Commerce already, or fall somewhere in between–this will give you the information you …

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Integrate Marketing and Commerce Cloud

Why Integrate Marketing and Commerce Cloud?

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If your business is using SAP software, you’re probably aware that SAP provides a portfolio of Customer Experience solutions which include Marketing Cloud and Commerce Cloud. Marketing Cloud is a solution that provides personalized marketing experiences to customers. And Commerce Cloud is a solution that allows businesses to sell products online and engage with their customers. So, what can you …

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CX Content

What is CX Content?

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In the year of 2021, everyone is a Content Producer to some extent. Indeed, if you’ve ever used a meme generator to slap an Impact font phrase over an image, or put together a TikTok video, you’ve done the work of Content Production. But content is much more than just personal expression. You can think of Content as …

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SAP Customer Data Platform

What is SAP Customer Data Platform?

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Customer Data Platform is a new product within SAP’s Customer Experience portfolio. This Platform collects, organizes, and enriches customer data from various sources. When the data is unified, it allows businesses to understand the customer’s wants and needs, to bring them personalized experiences. In addition to marketing uses, SAP Customer Data Platform adds context to commerce, …

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Top 5 Trends in Digital Commerce

Surfing the Waves of Change: Top 5 Trends in Digital Commerce

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The unprecedented times have also exacted changes in people’s way of life. Actions and adjustments we thought would be temporary are becoming a new living condition in this crazy world. Therefore, we see a dramatic shift in how digital commerce gets conducted. The paradigm of how people interact with eCommerce is evolving. Therefore, businesses need …

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