What is Assisted Service Mode in SAP Commerce Cloud?

Commerce Cloud's Assisted Service Mode (ASM) The SAP Commerce Assisted Service Mode (ASM) enables customer service personnel to provide real-time customer sales and service support using the storefront across the omnichannel framework their customer uses, both physically in-store and virtually online. When a customer gets stuck during the buying process, the ASM...

Why is B2B Self-Service more critical than ever?

The demographics of a B2B buyer have undergone a transformational change in recent years. So younger, social media savvy, mobile friendly B2B buyers expect their B2B buying experience to be similar to their online personal shopping experience. B2B buyers want a B2C like experience because they expect their suppliers to...

SAP Commerce CPQ or Product Configuration!

With recent CallidusCloud acquisition by SAP, there has been some confusion about the CPQ solution for SAP CX or C4HANA. For SAP Commerce (Hybris) on-premise version, there has been an on-premise SAP Product Configuration. Or, a CPQ Add-on to enable product configuration functionality for B2C and B2B storefronts. Many customers...