Why Do We Need Customer Data Cloud?

Customer Data Cloud is a customer data management solution within SAP’s Customer Experience portfolio. CDC provides customers with transparency and control over the use of their personal data, this solution helps businesses nurture relationships with their customers. Consequently, SAP Customer Data Cloud allows businesses to offer seamless engagements, build trust,...

What is Assisted Service Mode in SAP Commerce Cloud?

Commerce Cloud's Assisted Service Mode (ASM) The SAP Commerce Assisted Service Mode (ASM) enables customer service personnel to provide real-time customer sales and service support using the storefront across the omnichannel framework their customer uses, both physically in-store and virtually online. When a customer gets stuck during the buying process, the ASM...

What is SAP Customer Data Cloud?

SAP Customer Data Cloud is a customer data management solution within the SAP Customer Experience portfolio. By providing customers with transparency and control over the use of their personal data, this solution helps businesses nurture relationships with their customers. Thus, SAP Customer Data Cloud allows businesses to offer seamless engagements,...