Reinvent Customer Experience
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High tech customers are becoming increasingly demanding, and it is no longer enough to compete based on price and product features in the digital era. Platforms and subscription based services are projected to be the primary vehicle for high tech companies to monetize intellectual property. Single product sales will no longer drive industry growth. Machine learning and AI drive insight into future demands. New tech like blockchain, IoT and digital smart products can follow the heels of a consumption based business model with an intelligent supply network.