PODCASTs

CX UNPLUGGED podcast by SAP

Customer service sits across the whole enterprise. It’s your chance to take someone from first purchase to brand
ambassador. Ensuring everyone internally is on the same page to ensure everyone externally is happy can be a challenge? Join us as CX UNPLUGGED chats with Sanjeev K Singh of ASAR Digital and Nitin Badjatia from SAP Customer Experience as we discuss the future of service
resolution.

References:
https://www.the-future-of-commerce.com/2022/07/05/the-future-of-service-resolution/

https://www.the-future-of-commerce.com/2022/05/17/dtc-customer-service-strategies/

Topics:
– Service across the enterprise
– Industry lens (manufacturing)
– Creating new opportunities from great service