Consolidated Hospitality Supplies (CHS), a multi-brand, shared-services hotel distribution company, is a key player in the OS&E supply for the hospitality industry. With operations powered by SAP Commerce Cloud, SAP Sales Cloud, and SAP S/4HANA, CHS sought to streamline its IT operations. This case study explores their transition to ASAR Digital for Application Managed Services and the subsequent enhancements in their IT operations.
CHS, known for its robust service in the hospitality industry through brands like American Hotel Register and AMTEX, serves a wide range of market segments. Running on advanced SAP systems, CHS faced challenges in IT operations management, driving the need for a specialized SAP partner.
The primary goals for partnering with ASAR Digital were:
After a comprehensive evaluation of numerous SAP partners, CHS chose ASAR Digital for their expertise in SAP Application Managed Services. ASAR Digital’s proposal addressed CHS’s needs for cost-effective and efficient IT operations.
Results and Benefits
The partnership between Consolidated Hospitality Supplies and ASAR Digital represents a strategic and successful collaboration in the realm of SAP Application Managed Services. This transition not only led to a significant reduction in IT operational costs but also brought about substantial improvements in application performance and user support. The upgrades and customizations in SAP Commerce Cloud and S/4HANA have propelled CHS to new heights of efficiency and effectiveness in their operations, ensuring they remain at the forefront of the hospitality supply industry.