CRM Key Concepts People often ask me about the difference between accounts and prospects. Today we will cover some of the key concepts in CRM
More and more SAP Hybris or Commerce customers are planning to migrate to SAP Commerce public cloud. So to help you benefit from our expertise
What are Customer Experience Building Blocks? In our previous article, we discussed Customer Experience. We’ll build on that concept by explaining the building blocks of
What exactly is customer experience? In plain and simple terms, Customer Experience is how you make your customers FEEL at the point of their interaction with your
If you are starting your journey on an SAP Commerce Platform for your next storefront, you’ve probably encountered the option to pick between an SAP
SAP Field Service Management or SAP FSM, is a dynamic software solution. Companies use FSM to manage their resources and track field service operations. At
SAP Marketing Cloud is a cross-industry solution that enables marketing and sales teams to understand each customer and deliver individualized experiences. By establishing customer experience
Are you wondering what is the difference between SAP C4C or Cloud for Customer and SAP Sales Cloud? With all due respect, SAP Brand marketing
Customers often ask me how SAP Sales Cloud or any CRM solution integrate with CPQ and ERP system. SAP CPQ solution has out-of-the-box integration with
Why do you need a New CRM System? I’ve spent the past 20 years in the CRM space. However, during this time, the one thing
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