What is the Product Cockpit for Commerce Cloud?

SAP Commerce Cloud's Product Cockpit enables businesses to ease the buying process for their customers with a seamless experience. From search to sales. The digital transformation driven by SAP Commerce Cloud enables businesses to become Omni-channel. Delivering the right content on the right set of channels at the right moment. ...

What is Assisted Service Mode in SAP Commerce Cloud?

Commerce Cloud's Assisted Service Mode (ASM) The SAP Commerce Assisted Service Mode (ASM) enables customer service personnel to provide real-time customer sales and service support using the storefront across the omnichannel framework their customer uses, both physically in-store and virtually online. When a customer gets stuck during the buying process, the ASM...