B2B Portal built on SAP Business Technology Platform by leveraging standard out-of-the-box integration with SAP S/4HANA and SAP Service Cloud to allow your customers to access valuable information such as products, pricing, availability, orders, delivery status, invoices, payments, warranty, etc. They can also transact to create Sales Orders, return requests, service requests, Sales Quote requests, to name a few. It is also available as a Vendor portal to view Purchase Orders, upload ASN and invoices, view payments, etc.
Without a self-service portal, your customer's inquiries go through a customer service rep or a sales rep. B2B Customers demand self-service capabilities. Our B2B portal allows you to launch your branded storefront where your customers can view products, price, availability, orders, invoices, and create sales orders, request quotes, check warranty, and submit service requests all in real-time with your SAP S/4HANA and SAP Service Cloud. Your vendors can view purchase orders, upload ASN, view payments, etc.
Elevate customer satisfaction with a B2B Portal, reduce call volume and long hold times by offering customers round-the-clock access to vital information, negating the need for agent interaction. Direct transactions with SAP S/4HANA such as sales orders, invoices, product details, availability, shipment status, and more are readily available with just a few clicks. Transform inconvenience into autonomy, anytime, anywhere.
Customers running SAPS/4HANA don't have access to an affordable eCommerce platform that is built for SAP S/4HANA. Our B2B Portal is the first ever eCommerce platform built on SAP BTP, leveraging standard out of the box integration with SAP S/4HANA. Now you can launch your own B2B commerce storefront with an Amazon like eCommerce experience for your customers.
Multiple systems can mean multiple sources of data. What your customer sees in their eCommerce account is different from what they are told by your customer service agents. Our B2B Portal delivers information from SAP S/4HANA in real-time, hence your customers have access to the single source of truth. Irrespective of how an order was placed, customers can see their orders in real-time.
If you are running SAP S/4HANA then you can launch your own branded B2B Customer and Vendor Self-Service portal with full ecommerce capabilities in as little as 6 weeks.